Of course given the types of roads and the distances we've covered we've had a few problems. All of them have been sorted out by the people at Balance Trailers. These guys really do stand behind their product.
Poles and hoops and water leaks
Our first issue was the top, main hoop failing and a few water leaks at the corners of the canvas. I spoke to Balance Trailers and was asked to bring the camper down to them This is an inconvenience for us as it’s almost a day trip there and back and another one to pick it up. Anyway we took it back to them. They replaced the pole no problems but the water leaks were a bit more of an issue. It was identified that some Velcro loops along the seams inside the camper had been incorrectly sewn so the canvas had to come off so it could be resewn. The job was done and new waterproofing applied and it’s been happily waterproof since.
The water tank
On our way up to the Birdsville Races at the south end of the Old Strzelecki Track we saw that we had a pretty severe leak along one of the bottom seams of the tank We lost about 100 litres of water and had to improvise for the rest of the trip. When we got home I had a good look at the leak and it appeared that one of the folded and rolled seams had let go. Probably due to the “oil canning” from 100 litres of unrestrained water.
When we got home we contacted Balance Trailers again and they, of course, asked us to bring the camper down. They had a look at it and suggested welding it up. I was opposed to that as a solution as welding stainless steel can make the surrounding metal brittle and it would probably crack and we’d be stuck with a leaking tank again. Nevertheless it was welded against my wishes. Our next trip was a pretty smooth trip with only about 100km’s of dirt road. Of course the tank split and we lost our water. Again we called Balance Trailers and they, this time, offered to replace the tank. One catch. A new tank had to be fabricated and it would take about four weeks. Oh well, what can you do.
We now have a properly baffled and lined tank as well as a new bash plate and mounting straps. The new tank looks a lot better made the the original.
While Balance Trailers were replacing the water tank they noticed a couple of minor cracks in the suspension trailing arms. They were replaced without them asking us. They also welded some reinforcement around where the cracks formed on the original arms. It should be bullet proof judging by the appearance and the quality of the welds.
Losing a wheel.
Just outside of Hawker in SA this happened.
The wheel studs had sheared off. Probably due to a design fault illustrated in here.
We had repairs done in Hawker which got us home.
When we got home I called Balance Trailers and, of course, they asked us to bring the camper down. They replaced both brake drums and hubs as well as the wheel bearings. Eventually they refunded us the cost of repairs in Hawker as well as the retrieval.
Another feather in the cap of Balance Trailers.